Engineering/BPA
The delay is not the work. It is the waiting.
Go after the waiting, not the work, and prove it against a baseline you measured first.
Measured before and after·Approvals by rule·Exceptions reach people
One process, two clocks
Working Waiting
Today
After
The delay is the waiting, not the work
ILLUSTRATIVE · NOT MEASURED
Does this sound like you/01
Where the days go.
Remove the waiting/02
Switch a change on. Watch the clock shrink.
Elapsed time Working Waiting
Steps are removed before anything is automated, so waste is not made permanent.
ILLUSTRATIVE · SIX SAMPLE STEPS · NOT MEASURED
How the programme runs/03
Four phases. Pick one.
WHEN IT CLOSES YOU HOLD
- Cycle time and touch time, separated and measured
- Every handoff and queue in the process, counted
- Rework rate and its causes, ranked by frequency
- The three steps carrying most of the delay, named
What goes live, and when/04
A staircase, not a big bang.
FirstPurchase to pay
SecondOrder to cash
FourthPeriod close
What you are left with/05
Each one is something you can show.
Straight answers/06
The terms, in one line each.
Baseline
Measured before any change, on the live process
Order
Steps removed before anything is automated
Approvals
By value and risk, acting on the document itself
Exceptions
Routed to a named person with the context attached
Proof
Re-measured one period after go-live, same definitions
Handover
The method transferred, not just the configuration
Where it shows up/07
The use cases it runs.
Next step